Contact us
Occupational Regulation administers the New Zealand register of motor vehicle traders. We are part of the Ministry of Business, Innovation and Employment (MBIE). Get in touch with us if you would like more information or have a question.
Due to industrial action, if you are calling our customer service centre there may be a delay in answering or an interruption to your call. We apologise for any inconvenience and appreciate your patience.
By phone
Freephone: 0508 668 678 (0508 MOTORTRADERS)
From overseas: +64 3 962 2704
Hours: Monday - Friday 8:30am to 5pm NZT (except public holidays)
Postal address
Motor Vehicle Traders Register
Ministry of Business, Innovation and Employment
PO Box 1473
Wellington 6140
New Zealand
Physical address
Ministry of Business, Innovation and Employment
15 Stout Street
Wellington 6011
New Zealand
Media enquiries
You can email our media desk at media@mbie.govt.nz
Assistance available
If English isn’t your first language, let us know when you call and we will use our interpreting service, Connecting Now. When you call, tell us what language you want, then wait to be connected to an interpreter.
If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.
Complaints about us
MBIE expects high professional standards of its people, in the same way that it expects high standards of the occupations we regulate. If you are unhappy with the behaviour of a member of Occupational Regulation, you can make a complaint about that person.
In addition, if you are unhappy with a policy or procedure that you are subject to or aware of, you can also make a complaint.
Our people must comply with MBIE’s Code of Conduct. The Code of Conduct helps us to use sound judgement when making decisions and taking actions. It focuses on acting fairly, impartially, responsibly and in a trustworthy manner, all of which are key to our work as public servants.
Our Code of Conduct aligns with employment agreements, employment legislation, MBIE policies and the Public Service Commission Standards of Integrity and Conduct(external link)
How to make a complaint
If you want to complain about motor vehicle trading or a trader, please use our complaint form:
If you want to complain about a member of Occupational Regulation or one of our policies or procedures, you can complain verbally or in writing in any of the following ways:
- Email: ORComplaints@mbie.govt.nz
- Phone call
- In person
- Physical mail
The manager will send a complaint acknowledgment letter within 24 hours of receiving the complaint.
The complaint will then be internally investigated, and the complainant will receive a reply within 15 working days.