Contact us

Occupational Regulation administers the New Zealand register of motor vehicle traders. We are part of the Ministry of Business, Innovation and Employment (MBIE). Get in touch with us if you would like more information or have a question.

By phone

Freephone: 0508 668 678 (0508 MOTORTRADERS)
From overseas: +64 3 962 2704
Hours: Monday - Friday 8:30am to 5pm NZT (except public holidays)

Postal address

Motor Vehicle Traders Register
Ministry of Business, Innovation and Employment
PO Box 10729
Wellington 6140
New Zealand

Physical address

Ministry of Business, Innovation and Employment
15 Stout Street
Wellington 6011
New Zealand

Media enquiries

You can email our media desk at

Assistance available

If English isn’t your first language, let us know when you call and we will use our interpreting service, Connecting Now. When you call, tell us what language you want, then wait to be connected to an interpreter.

Connecting Now(external link)

If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.

Video Relay Service(external link)

Complaints about us

MBIE expects high professional standards of its people, in the same way that it expects high standards of the occupations we regulate. If you are unhappy with the behaviour of a member of Occupational Regulation, you can make a complaint about that person.

In addition, if you are unhappy with a policy or procedure that you are subject to or aware of, you can also make a complaint.

Our people must comply with MBIE’s Code of Conduct. The Code of Conduct helps us to use sound judgement when making decisions and taking actions. It focuses on acting fairly, impartially, responsibly and in a trustworthy manner, all of which are key to our work as public servants.

Our Code of Conduct aligns with employment agreements, employment legislation, MBIE policies and the Public Service Commission Standards of Integrity and Conduct(external link)

How to make a complaint

If you want to complain about motor vehicle trading or a trader, please use our complaint form:

Complaint form

If you want to complain about a member of Occupational Regulation or one of our policies or procedures, you can complain verbally or in writing in any of the following ways:

The manager will send a complaint acknowledgment letter within 24 hours of receiving the complaint.

The complaint will then be internally investigated, and the complainant will receive a reply within 15 working days.