Registered motor vehicle traders have obligations to consumers. These include displaying detailed information about used vehicles and keeping records of sales. You can search the Motor Vehicle Trader Register to find out which traders are registered. This website lists any traders that have been banned.
You're also protected by the Motor Vehicle Sales Act, the Fair Trading Act and the Consumer Guarantees Act. Which agency you should contact depends on the nature of your complaint or problem.
In this section
Traders' responsibilities to buyers
Registered motor vehicle traders have responsibilities to consumers, including displaying detailed information about used vehicles and keeping records of sales.
How the Act and Register protect consumers
The Motor Vehicle Sales Act 2003 is the main law that applies to registered motor vehicle traders. Traders are listed on the Motor Vehicle Traders Register.
Getting help or making a complaint
Different agencies are responsible for different parts of the Motor Vehicle Sales Act. This page has information on who to contact if you have a problem with a motor vehicle trader, or with a vehicle that you've bought.
Banned persons list
There are several activities that can result in a trader being banned from motor vehicle trading – including odometer tampering, being a prohibited director, being adjudged bankrupt, or failing to comply with orders of the Motor Vehicle Disputes Tribunal.